Terms & Conditions

• Orders placed for Cakes will not be possible early in the morning at all , since the cakes have to be procured fresh from the bakery and delivered. So the delivery of the cakes would only be possible after 11 AM .

(1) Flower arrangements delivered may not be exactly the same as those shown on the site. We make all possible efforts to deliver exactly the similar arrangement but because of seasonal and location constraints, we may need to substitute some flowers. Although, we promise that the number of flowers will be the same and the value of the substitutions will be equal to or higher than what is shown on the site.

(2) Products seen may vary from original flowers in terms of availability.

(3) Deliveries within Delhi NCR will be made on the same day, depending on your request (any time). Deliveries to major metropolitan cities will be done on the same day if the order is placed before 2 pm IST. If the order is placed after 2 pm IST we would try to deliver your order on the same day depending on your request, and if we are unable to deliver on the same day, the same would be delivered on the next day.

(4) Please make sure you provide the correct address with details when making a request to make our delivery process efficient and reliable. We will not be responsible for any incorrect addresses and no complaints for the same will be entertained.

(5) Deliveries
• We cannot guarantee the delivery on a specified time due to the logistics involved .You can still request for a specific time of delivery, in the "Special Instructions" column in the order form and we will try our best to honour it..

• Deliveries by our service providers are done between ( 7 AM to 7 PM ).

• Orders placed for Cakes will not be possible early in the morning at all , since the cakes have to be procured fresh from the bakery and delivered. So the delivery of the cakes would only be possible after 11 AM .

• The Time of delivery is not guaranteed, regardless of any request otherwise.

(6) The prices shown on the website are in INR. Kindly check the price before placing the orders.

(7) Under extreme and rare cases, if we are not able to make a delivery we will ensure that you get 100% refund of your money. No other claims apart from the 100% refund will be tenable.

(8) We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

BUY FLOWER provides its services subject to the following terms, conditions, and provisions ("Terms and Conditions"). By accessing, viewing, or using this site, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

BUY FLOWER reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.
Orders are often Same day delivery accepted until Five pm IST on the date of delivery.
Products will be delivered only within the cities mentioned in within the List of Area/Towns
We deliver all 365 days of the year (including Sundays and public holidays)
We guarantee on date delivery however don't commit any fix time for delivery. Deliveries will be created as per the specified time on given date. However, we do try our best to fulfill your delivery instructions
We believe providing our client the best effective quality. To maintain the freshness, flowers, cakes, Soft Toys and other products are sourced locally at the delivery location and are always hand delivered.
Delivery won't be redirected/ redelivered to any other address without additional charges. We will attempt delivery of the items only once. Just In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery may be possible. Orders are considered to be executed in the below cases:
Express Delivery: Rs.300 delivery charges will apply.
Fixed Time Delivery: Rs.300 delivery charges will apply.
Express delivery / fixed time delivery is a featured service for urgent requirements by our customers. All orders created under this category will be guaranteed delivered in shortest possible time of 3-4 hrs. We recommend this for last minute / urgent orders where delivery time cannot be compromised.
Recipient not available
Delivery not done due to wrong address.
Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
Recipient refused the products.
Premises locked.
Delivered the product at the Gate:-Reception Or Neighbour.
The image displayed in indicative in nature. Actual product may vary shape or design as per the availability. Images are indicative only. Though we try our level best to deliver as per the image shown, designs may vary & are subject to availability of flowers / consumables on any particular day. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.
Freshly baked cakes are available only after 10:30 am IST. Please do not insist on early morning cake delivery. We do not deliver earlier days cakes unless insisted by the customer
In case of floods/ Heavy Rains/ Bandh we reserve the right to reschedule the delivery for another date.
On special occasions like Valentines' Day, the given costs are not applicable. Please check with our shop for special prices, products availability and advance order restrictions.
Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown separately due to technical restrictions and are taken to be understood.
No change in instructions can be entertained on the date of delivery unless acknowledged and confirmed in writing by our customer support team.
Orders once placed cannot be cancelled unless requested 1 working day (before 4 pm.) prior to the delivery date. You can send cancellation request at . Cancellation charge of INR 100 per order will apply.
In case of outsourced gift items, respective brand owners will be responsible for the quality of product.
We will not entertain any complaint of any order after 7 (Seven) days from the date of delivery of the order.
Buy Flowers follows a policy of free re-delivery in case of any genuine complaint raised by the buyer. Genuine cases include delivery at wrong address or date, and/or delivery of stale perishable items.
Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description and price shall be delivered.
* For International Delivery
Additional Terms & Conditions for International Deliveries:
Orders should be placed 48 hrs before the delivery date. For same day deliveries, please contact us for possibilities.
No delivery is possible on Sunday's and Holidays except in Hongkong, Singapore and Japan.
For Countries like UAE, No delivery is possible on Friday.
Correct Postal Code and Telephone number of the recipient is a must.
On special occasions like Valentines Day, the given prices are not applicable. Please check with our shop for special prices, products availability and advance order restrictions.

• Disclaimers
WHILE BUY FLOWER ENDEAVORS TO PROVIDE THE MOST ACCURATE, UP-TO-DATE MATERIALS AVAILABLE, THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE MAY INCLUDE INACCURACIES, TYPOGRAPHICAL ERRORS, OR OUTDATED INFORMATION. MOREOVER, BUY FLOWER MAY MAKE MODIFICATIONS OR CHANGES TO THE SITE OR THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED IN THIS SITE AT ANY TIME. BUY FLOWER IS NOT RESPONSIBLE FOR AND NEED NOT HONOR TYPOGRAPHICAL OR PRICING ERRORS ON THE SITE; BUY FLOWER RESERVES THE RIGHT TO REFUSE OR CANCEL ORDERS AT ANY TIME, INCLUDING BUT NOT LIMITED TO ORDERS THAT CONTAIN INCORRECT PRICES OR PRODUCT DESCRIPTIONS, ORDERS IN WHICH BUY FLOWER BELIEVES THE CUSTOMER HAS VIOLATED APPLICABLE LAW, AND ORDERS THAT BUY FLOWER BELIEVES ARE HARMFUL TO BUY FLOWER OR ITS AFFILIATES. BUY FLOWER ALSO RESERVES THE RIGHT TO LIMIT THE NUMBER OF ITEMS PURCHASED OR ORDERS PLACED THROUGH THIS SITE.

YOU ASSUME THE SOLE RISK OF MAKING USE OR RELYING ON THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE. BUY FLOWER MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, COMPLETENESS, TIMELINESS, RELIABILITY, LEGALITY IN YOUR JURISDICTION, OR ACCURACY OF THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED OR CONTAINED IN THIS SITE FOR ANY PURPOSE. EXCEPT AS SET FORTH IN THE BUY FLOWER WARRANTY POLICY STATEMENT APPLICABLE TO PRODUCTS SOLD ON THE BUY FLOWER WEBSITE, ALL INFORMATION, MATERIALS, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

• Indemnity
You agree to indemnify, defend, and hold harmless BUY FLOWER, its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising from your use of this site or any breach by you of these Terms and Conditions.

• Applicable Law
By visiting BUY FLOWER, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and BUY FLOWER or its affiliates.

• Local Laws
BUY FLOWER makes no representation that materials in this site are appropriate or available for use in other locations, and access to them from territories where any of the contents of this site are illegal is prohibited. Further, BUY FLOWER makes no representation that the products and services available for sale or use on this site are appropriate or available for use in other locations, and use or purchase of such products or services from territories where such purchase or use is illegal is prohibited. If you choose to access or make purchases from this site from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws.

• Entire Agreement
These Terms and Conditions, together with BUY FLOWER's returen policy, security and privacy, substitution policy, and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and BUY FLOWER with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and BUY FLOWER with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

• General
In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and BUY FLOWER as a result of these Terms and Conditions or your use of this site. The waiver by BUY FLOWER of one breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default.

• Important Notice to Webmasters.
Regarding the use of trademarked names in metatags and/or hidden text, we have a no-tolerance policy. The use of trademarked names in metatag keywords is trademark infringement, and the use of trademarked terms in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.

Linking to any BUY FLOWER web page is prohibited absent express written permission from BUY FLOWER. Framing the BUY FLOWER website with links, advertisements and/or other information not originating from the BUY FLOWER website is expressly prohibited.